|Commercial Property Maintenance (CPM) provides comprehensive property and facility maintenance and repair services with a focus on cost control and expense reduction while preserving the long-term physical and economic value of real estate assets.
Commercial Property Maintenance (CPM) is an affiliated, wholly separate corporation that operates under the umbrella of Coast’s Real Estate Services:
Coast|Sperry Van Ness®
Coast Real Estate Services
Coast Equity Partners
CPM can provide comprehensive property and facility services with our Total Property Care Programs to satisfy all your maintenance needs.
• Free Estimates
• Emergency Response
• All workmanship is guaranteed
• Superior Service
• Professional Uniforms
• Employee Identification
• Employee Training Programs
• Fleet Vehicles
• Drug free company
Maintenance as an Asset
Too often, maintenance on properties is viewed as a necessary evil – a painful cost of doing business. At CPM, we view it as an opportunity – a tool – that allows us to exceed our client’s expectations by providing the following benefits:
• Customer service
Providing quality, responsive, cost-effective maintenance of a property not only makes sense from an asset preservation standpoint, but we view it as a part of the foundation of our customer service program.
• Tenant retention
Responsive maintenance can be used as a tenant retention tool, a key factor when negotiating lease renewals on multi-family, office and retail properties. The fact is the maintenance personnel or individual may be the person representing management and ownership that tenants interact with the most over the term of their tenancy. Consequently, we hire maintenance staff that are skilled in their trade, but also demonstrate good people skills. They are friendly and caring while productive in their trade.
• Communication tool
Another benefit of using maintenance as an asset is that management learns more about its residents and can react in advance to issues brought to its attention by maintenance personnel. A communication flow from maintenance staff to management is established and fostered so that issues or lease violations that might be spotted by the maintenance staff while making a repair inside a residential unit are brought quickly to management’s attention.
• Control costs of the maintenance program
Maintenance is necessary to keep a property in a working, livable condition. It includes preventive work, emergency and routine repairs. Maintenance costs constitute a large share of the operating budget and can be reduced through comprehensive planning: sound guidelines for property maintenance, systems which spell out tasks, responsibilities and quality standards, policies to recruit, train and retain maintenance personnel, and the involvement of personnel and tenants in the planning and evaluation. A high level of maintenance paradoxically reduces operating expenses because the building is more desirable to live in and, consequently, vacancies drop and rental revenues increase. Reducing internal moves also reduces costs associated with cleaning and painting units. Effective purchasing of supplies including joining a purchasing pool is another way of reducing maintenance costs.
• 24/7 Coverage
All of the best maintenance services in the world mean nothing if they aren’t there to do the work. Maintenance issues don’t always happen during the convenient 8am to 5pm Monday through Friday zone. Consequently, CPM has live answering services available 24/7 as the backbone of our maintenance services. A phone tree of on-call staff are in place every day who can link up at a property on short notice and assist on-site staff in the event of an emergency too large for them to handle alone. Time after time, CPM’s 24/7 service has paid off, helping CPM’s properties not only to win over tenants and preserve the asset, but to create lower loss histories and insurance benefits that others simply cannot provide.
• Implement a preventative maintenance program
Here is a list of the most common items included in a preventative maintenance program:
• Rain gutters: Inspect for secure fastening and clean out.
• Roofs and Flashing: Inspect and repair.
• Water Heaters: Inspect, drain and descale.
• Fire Extinguishers: Inspect and recharge.
• Smoke Alarms: Inspect and test battery.
• Photocells: Inspect, test and clean.
• Storm Drains: Inspect and clean.
• Lawn Sprinklers: Inspect, test, replace heads, and reset timers.
• Windows & Doors: Inspect weather stripping, thresholds, hinges, door closers and locks.
• Measure results
We set key measurements for maintenance and routinely check the metrics to aid in decision making. Measuring results of maintenance programs is difficult but worth the effort. We’re able to identify programs that work and programs that don’t.